Frequently Asked Questions
Your account representative will help you select, take and submit screenshots of your app. We generally recommend that between 4 - 5 varied screenshots are submitted.
This all depends on the primary focus of your institution or organization. Your knowledgable account representative will provide you with suggestions based on your specific app.
Categories within the app stores vary from platform to platform (Education, Travel, and Reference are some of the popular options). Together with your account representative, you'll pick the best option based on your company's goals.
Keyword search can be a confusing topic for many. Thankfully, our team members have experience with both the Apple and Android stores, and can help you select the best possible keywords to accompany your app.
Your account representative will update keywords at your request (however, we generally recommend that you keep your initial keywords for at least six to ten months). They are rarely changed.
The institution or organization is responsible for providing a description of the app for the app store. Examples of successful descriptions are included in the "Help" section of your account.
The app can be named anything you like! Most organizations opt for their official name but the choice is up to you.
Your account representative will work with our in-house graphics team to design the icon. These icons appear on the screen of the users phone and help further visualize your app's content.
Typically, the official logo of an organization or institution is used - but the choice is up to you.
If you'd prefer to have your own graphics or art department create the icon image, we're happy to provide you with a template.
Your account representative will work with you to select an alternative plan that best incorporates your organization's branding. Colors are used to theme the app and make it appear more branded and customized.
On both of the customizable "About" pages, as well each tour location page, you can upload multiple images. Images can be uploaded in any order and then simply rearranged with a drag and drop function.
The app can display both landscape and portrait images. For portrait, or vertical images, black bars will appear on either side to fill out the screen. App users can easily move from one picture to the next with a simple swipe of their finger.
Absolutely! You can add links into the "location" and "about" pages.
Currently the system is designed with one web-safe font. This is to maximize viewing capabilities across various mobile platforms.
If you're interested in using a customized font for the text (note: your school's name will appear in it's unique font on the menu page), talk to your account representative.
The standard Mobile Campus Visit package includes hosting fees for two years from time of sign-up. After two years, a monthly or yearly hosting fee will be billed to your institution. One month is $10. We offer discounts if you pay the year in full. Monthly hosting prices are subject to change.
You can contact your account representative or call our Customer Service department at 888.473.3332. You will be required to verify account information.
Payment for Mobile Campus Visit couldn't be easier! We will invoice your organization and payment can be made via check, wire transfer, or credit card. If you need to split the payments up just contact your sales or account representative.
Sound or video clips can be added. Contact your account representative and ask about add-on packages.
Thanks to the hard work of our developers you never have to handle code. When you've finished adding your content and creating your app, your account representative will update the code and submit it directly to the app store(s).
You app will be supported on the iOS (Apple) and Android operating systems. As such, your app can be downloaded through the App Store (iTunes) or the Android Market.
You can link directly from your institution or organization's website to either app store. Your account representative can assist you in getting official badges for the App Store and Android Market for your site.
We've designed the app to be native to each operating system. Although the app (and it's content) will be presented the same visually, the structure and user interface will be designed to reflect the mobile platform. This will ensure that Android users will be able to instantly navigate the app. The same applies for Apple (iOS) users.
That's entirely up to you. We strongly suggest making the app available for free to your users, but we can easily charge users.
Note: The App Store and Android Market take different percentages of each sale. Your account representative will help you determine an appropriate download price (if wanted) and discuss any fees involved.
The Mobile Campus Visit package is created to be all-inclusive: it will provide your institution with everything it needs to make the leap into the mobile world without the need or stress of learning code. Your package will include: access to the Mobile Campus Visit site where you can add and edit content for your app; mobile apps that are supported on both iOS (Apple products) and Android platforms; hosting and server fees for two years; a designated account representative to assist you with any questions you may have; one free submittal to the App Store and Android Market (note: images and text can be changed instantly by accessing your account on the Mobile Campus Visit site); and a report presented after six months that contains information on analytics and app usage.
If you wish to add on any features not currently included in the default package, talk to your account representative. It's easy for us to add on video, sound, calendars, and other content options.
Absolutely! An iPad version is included in your package. An Android Tablet version is available as a package add-on. Speak to your account representative for more information.
In order to help keep your costs down, Mobile Campus Visit was developed for the two most popular mobile platforms: iOS (Apple) and Android. According a Nielson report from 2011, 71% of smart phone users currently utilize those two platforms (with the percentage growing each quarter).
If your institution is interested in exploring other mobile platforms contact your account representative.
We do! Our parent company, ClearMetrics, has been a competitive and active member of the technology world since 1993. We've been around before the creation of Google, Yahoo, Amazon, MySpace and Facebook. ClearMetrics is an award-winning digital idea lab and boutique agency. It conceives clever and powerful solutions for clients and advises on appropriate uses of diverse media and technology in branding, lifetime customer acquisition and direct product sales. The name ClearMetrics is derived from the transparent and predictive data it captures for its clients, to advance their brands in an online commerce environment. ClearMetrics and its ISL Consulting technology group is known for its work for Woody Allen, Twinlab, Jacob's Pillow, Chevron, among others.
Talk to your account representative about other ClearMetrics offerings.
We do! Our most recent customized work is for TimeShutter. We can create an entirely customized app for your institution or include unique add-ons to our Mobile Campus Visit package. Talk to your account or sales representative for pricing.
We do! Everything we do at Mobile Campus Visit is guided by data and thorough analysis. In your Mobile Campus Visit package, we include a report at six months that includes analytics and app usage information. Ongoing reports are available for an additional fee; contact your account representative.
Included in your six-month report are analytics and app usage data. Ongoing download information can be provided by contacting your account representative.
Mobile Campus Visit allows your organization to create one walking tour. However, app users can also view tour locations based on their geopraghic proximity to them as well.
If you'd like to offer additional tours within the same app contact your sales representative.
If your institution would like to release multiple apps talk to your account representative. They can offer significant discounts and other incentives.
You can add hundreds of tour locations within your app: all instantly updatable through your account!
Your account representative is available to answer any questions that may arise. If you need to speak with someone immediately, call 888.473.3332.
No, that's what's revolutionary about Mobile Campus Visit! Changes made to tour locations (including text and images) can be updated instantly through an RSS feed. The site is designed to instantly launch any changes. When a user opens the app next, the changes will be pulled to their mobile device.
There is no stress when creating an app with Mobile Campus Visit. If you make a mistake entering content, you can easily (and instantly!) update the content through your account.
This varies based on the time of year. On average, it takes less than 10 working days for the app stores to review and approve content. Questionable content or unowned images will slow down the process.
You can submit the app for approval (by the app store) in the exact amount of time it takes you to create locations and add content. You can take as long you need. If you have all your content ready to go you could submit in less than an hour!
Once the app is submitted, it will be reviewed by your account representative and a sample will be provided for your review. Once you approve the app will be submitted to the app stores. The length of the approval process from app stores varies.
Once you submit the finished app through our site, your account representative will provide you with a demo version to test on your mobile device. Once you sign off on the completed app we'll submit it to the app stores.
A Visual Style Guide (sometimes known as a Visual Identity Guide or Manual) is a document put out by your institution or organization that provides details on officially-sanctioned font styles, logos, color swatches and other branding elements. You can often find a copy of your institution's Visual Style Guide at your College/University Relations or Marketing/Public Relations department (or their equivalent).
We use that document as a guideline for creating some of the customizable features of the app, such as the splash screen and icon image. We use it merely as a point of reference to better understand your institution or organization's branding. Rest assured, we always get approval from you before uploading any logos or artwork into the app.
Mobile Campus Visit is more affordable than you may think! Contact us immediately to get started and to get pricing: call us at 888.473.3332 or email us at firstname.lastname@example.org.
We are committed to making education more accessible and can work with organizations with extenuating circumstances.
Mobile Campus Visit is a revolutionary tool offered by ClearMetrics that allows institutions and organizations (even individuals too!) to create a custom app without needing to know a single line of code! If you can send an email, you can create an app!
Mobile Campus Visit will allow resource-strapped institutions to create stunning, useful, and accessible mobile apps. After you sign up (click "Get Started" above; call us at 888.473.3332; or email us email@example.com), you'll be given access to a private site that allows you to create an app by entering text, uploading images, and placing locations on a map. Once you've completed your app, you can submit it for a demo version to test. Once that is approved, we'll submit your app for you to app stores (the iTunes App Store and Android Market). The best part is that you can instantly update the content in your app at any time without needing to re-submit to the app stores. It's that simple!
The Mobile Campus Visit package provides you with apps for the most popular mobile devices and tablets. The package also includes a dedicated account representative who can answer any questions you may have. Each app is branded with your institutions colors and logos - and you can name the app whatever you'd like. Join the mobile revolution today and sign up today.